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Mediation Practice Guide: A Handbook for Resolving Business Disputes

Published:
4/1/2004

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 The Procedure ... 6 easy steps

STEP 1

You contact me (telephonically or via e-mail) with your personal information and the details of the dispute with the other party.

STEP 2

You have the choice to either get the other party to contact me with a mandate to continue with the mediation, or to instruct me to contact the other party. In the later instance, I will require a nonrefundable contact fee of R100.

STEP 3

Once I have received payment of R100 I will contact the other party suggesting mediation. If the other party agrees to the mediation, I will draft an Agreement to Mediate, which I will forward to all parties concerned for final approval and signing.

STEP 4

I will attend to your dispute as soon as the original signed Agreement to Mediate has been received by me, accompanied by a 50% deposit. The exact amount payable will be discussed with you beforehand. (The balance is payable before releasing the Final Agreement).

STEP 5

With the formalities behind us, we can now begin mediating. I will communicate with each respective party using the most effective medium at my own discretion. This may take the form of written correspondence, telephone calls, or e-mail messages.

STEP 6

Once consensus has been reached between all parties concerned, I will draw up a Final Agreement. This Final Agreement may be taken to your respective attorneys for further advice before signing.

Please take note that I may record all telephonic conversations for quality control purposes.

All information and correspondence between me and the respective parties will be treated as
Private and Confidential.

Remember that mediation is only successful to the extent to which all parties are
willing to co-operate!

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Mediation is the most effective and intelligent option.
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