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"What The Hell Is A 'Frequency'?" Joyce came up from F C C headquarters in D.C., in 1997. She completed our training program and a period of and sitting 'side-saddle' with experienced call-takers. Then about the 3rd day after she'd been working on her own, she finished a call and asked in a frustrated voice, "What the hell is a frequency?" We all cracked up, but at the same time it was a real good question, and led to our including more 'technical' stuff for trainees who had no technical background. But Joyce was a quick study; it was amazing how fast - and how much - she learned. She was a very quiet, low-profile team member, so when you looked at 'the numbers' you were always a little surprised by the high volume and the superb quality of her work. We'll miss her on a number of levels, including her great personality and the huge share of the workload she carried. Tom |
You don't realize how much of an influence a person has on you until they
are taken away from you. I can still hear Joyce with her little
snicker when something tickled her. It could be some little thing we
would be talking about or something going on at work. But you had to
smile just to hear her. Mary P.
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From: Cynthia To: Joyce LOCKE Date: 4/1/98 4:13pm Subject:
Move to the National Call Center Greetings, Joyce I am thrilled that you've requested a transfer to the National Call Center in Gettysburg, Pennsylvania. The Compliance and Information Bureau (CIB) office (1919 M Street) will be your point of contact during this transition. I understand that you wish your starting date with the NCC to begin on May 10, 1998. Our Assistant Bureau Chief for Administration, will contact OETs administrative staff to arrange for the release date. At
the National Call Center you will be assigned to Team Leader Tom.
Again, welcome to the National Call Center. |
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December 15, 1998 From: Tom To:
Joyce Locke Subj:
Mid-term review 1. Your performance has been extremely impressive. You make good use of time, spending the great majority of your time talking to callers, resulting in excellent customer service. Stay the course, keep learning, and you could very well become the Call Center's top performer. Thank you for your diligence and attention to duty. |
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Joyce Locke 5/10/98
– 5/08/99 Joyce
is highly capable and motivated toward providing the best customer service
possible. She is completely
reliable, diligent, attentive, and focused on her duties.
She brings remarkably high energy and an upbeat attitude to the
job. Her
performance has been exemplary, both in quantity and quality. She handles
impressive numbers of customer calls each day, providing excellent service
to all callers. Practically
from her first day on the job, and with minimal supervision, Joyce
demonstrated conspicuous professionalism, independently providing callers
accurate and up-to-date information on F C C rules, technical matters and
licensing requirements. She
demonstrates excellent communications skills, conveying technical concepts
to callers, giving them the information they need for solving problems and
meeting their communications needs. Joyce is consistently patient and courteous with all callers. Never a clock-watcher, she is as patient and helpful with the last call of the day as with the first, even when it means staying past quitting time, until the day's last customer is provided necessary information and assistance. She is a pleasure to work with and a great asset to the Call Center. Tom |
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11/16/99 From: Tom Subj:
1999 mid-term review, Joyce Locke |
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