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The National Call Center

Thanks for being visitor:  

THIS SITE IS NEITHER SPONSORED NOR ENDORSED BY
THE

   In June 1996 the  F C C  opened its National Call Center in Gettysburg, Pennsylvania.  The Call Center provides public service via a toll free telephone number.  Fifteen workers - along with our families - from  F C C  field stations across the country were reassigned to the Call Center.
    While we brought with us a lot of 'institutional knowledge,' none of us knew how to operate a call center.  We had no experience, few resources and very limited support.
    But, under the smart, strong leadership of our Call Center Director, Cynthia, we made the Call Center work.  Our 'alpha male' team leader, Larry, kept morale so high, he made the Call Center a desirable place to work.  With that, we grew, gaining new team members and greater strength.  Finally we made the Call Center one of the greatest accomplishments in the history of the  F C C,  achieving what has become known as the 'Call Center Miracle.'
    Cynthia, Larry, and a few of our other pioneers have retired or gone on to other endeavors.  And with the coming and going of several generations of new management, the Call Center has undergone changes - and various re-namings.  Those of us remaining have continued to grow professionally, and our success continues.
    This page is dedicated to those early Call Center pioneers, and to the team members who joined us in achieving the 'Miracle.'

Please click here to e-mail the Call Center Web-Nabobs

To SIGN our guest book, please click here

To VIEW our guest book, please click here  

Stories, member web sites, and other special things:

Field station closings, news release

Joyce Locke Tribute

"The 3 Wiry Guys"

"Tom's Call Center Story" 

"Tom's Family Website

This page was last updated on 07/23/05